Take your hair journey to new heights!

Auto-reorder your favourite products for even better value so you never go a day without ByErim.

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Frequently asked questions

How do I sign up for a subscription?

To become a subscriber, all you have to do is place a subscription (auto-refill) order. Go to your product of choice and choose “Subscribe & Save” instead of “One time purchase”. Select the frequency you would like your product delivered, add to bag and check out. 

All of your subscriber benefits will remain active for as long as you have an active subscription.

What can I change within my subscription?

We want to make sure you have as much control as possible with your subscription. You can change the frequency of your shipments, add/or swap products, skip your next delivery, and more. 

You can manage these by logging into your account. We want to make sure you have as much control as possible with your subscription!

When do I get charged for my subscription?

Depending on the frequency you choose (30, 60 or 90 days), you would be charged based on those intervals. 

For example, if your first order is processed on 10 January for a 30-day subscription then the next order would be processed 30 days later on 9 February.

How do I cancel my subscription?

You can cancel your subscription at any time. You can do so by logging in to your account or contacting us at care@byerim.com. We’d love to hear why, so please share the good and the bad.

Can sale discount codes be used in conjunction with the subscription?

No, the sale discount codes cannot be combined with the subscription discount.