FAQs

 PRODUCT-RELATED QUESTIONS:

What are the benefits of the oil?
Based on a consistent period of usage, ByErim helps to achieve optimal hair health. As everyone is different, as with any beauty product, we do not guarantee results.

How long does the oil last?
The oil is safe to use within 28 months (2 years) of manufacturing. The BBE (best before expiry) date is located on the base of your bottle. The 100ml bottle lasts 4-8 months and the 50ml lasts 2-4 months, depending on usage.

Is the oil safe for people with nut allergies?
As the formula contains nut-derived oils such as Sweet Almond Oil, we do not advise those with nut allergies/sensitivity to use it.

Can this be used on lashes/brows?
We do not recommend using ByErim on your lashes and brows. This is because our oil has not been designed with brows and lashes in mind and these areas can be more sensitive than others! 

Is it safe for coloured/dyed hair?
ByErim has not been shown to have any effect on coloured hair, however we recommend speaking to your colourist before purchasing if you are concerned.

Where can I find ingredient listings?
You can find full ingredient listing on our website and product packaging. If you have any questions about specific ingredients you can ask us via our Instagram, @ByErim or email us via care@byerim.com

Are your products cruelty-free?
We are firmly against animal testing of any kind.

What is the bottle made from?
The body of the bottle is made from recyclable glass and the pump is made from plastic.

Is the brush suitable for unisex use?
Yes, our brush was designed with differing bristle length, making it perfect for all hair and beard types.

Are your products appropriate for vegans?
Yes, ByErim Luxury Hair & Beard Oil and brush (boar bristles are made from nylon) are vegan-friendly.

Does it help with medical conditions such as Alopecia/Dandruff/PCOS/Psoriasis etc.?
As ByErim is a cosmetic, over-the-counter product, we do not advise that it can be used as a solution to any medical issues. Please speak to your GP/Family doctor for the best course of action for you.

Does this help with thinning hair?
Hair thinning is a natural process as we age, however can be accelerated by a variety of environmental and genetic factors. It is important to note that hair thinning may refer to the diameter of each individual strand, as well as hair density. We have seen positive reviews for the latter, however as everyone is different, we do not guarantee results.

Does this help with postpartum hairloss?
Many of our customers have seen a positive impact on hairloss arising from childbirth, but as everyone is different, results are not guaranteed. Our oil is created to improve hair health.

Can the oil prevent greying?
Greying refers to the process of hair losing pigment. Many of the oils (including Amla) we use have a high vitamin C content which has been shown to abet premature greying and even reverse in some cases. We have examples of this on our Instagram page, @ByErim. This is of course on a case-by-case basis and dependant upon the cause of greying.

Can I use this on children?

Yes, our oil can be used on all ages and all hair types. However, we do recommend patch testing beforehand and user discretion is always advised. Please check out our “kids” Instagram highlight to see the positive journeys other parents have had using ByErim on their children.

Does your oil contain allergens?

Linalool is naturally occurring due to the essential oils used in the product (which are below the legal limit of 1%). It is not guaranteed that they are found in the formula but is a possibility, which is why we disclose it on our label and website.

What does ByErim smell like?
Our oil is made up of 100% natural fragrance, deriving from essential oils. The predominant smell is lavendar, which has a calming effect when applied. 

 

ORDER-RELATED QUESTIONS:

What do I do if my delivery is delayed?

We usually dispatch orders within a couple of days of purchasing and you will receive an email once dispatched, containing the tracking number.

Please allow 25 working days for estimated arrival via courier service for international deliveries and 3-5 working days for estimated arrival for UK orders. Of course due to COVID-19 and Black Friday demands delivery times will vary which is out of our control! However, rest assured we working with Royal Mail and our global partner, DHL, to gain more insight and ensure your order gets to you as soon as possible!

My pump isn't working! What do I do?

Please try unscrewing the entire pump body and then screw it back on as is it meant to be screwed very tightly. It also may help to remove the pump head which comes off by pulling it carefully and then place it back. If this does not work please email care@ByErim.com with a video attachment of the issue and a member of our team will assist you within 72 hours.

How do your sales work?
First come, first serve basis. Whilst stocks last. Please keep in mind that during holidays, limited edition launches or sale periods order processing may vary.

Can I change or cancel my order?
All sales are final, however if you have any issues, please get in touch via care@byerim.com. You have 1 hour after completing your purchase to request cancellation. Once the order is marked as dispatched, no amendments can be made.

What forms of payment do you take?
We accept card Visa, MasterCard, Maestro and (both credit and debit) and Apple Pay, in order to provide a speedy checkout option.

I am looking to get in touch regarding a commercial enquiry...
Please email sat@byerim.com

What is ByErim?
A collection of products belonging to ByErim Ltd.