FAQs

 

What are the benefits of the oil?
Based on a consistent period of usage, ByErim helps to achieve optimal hair health. As everyone is different, as with any beauty product, we do not guarantee results.

How long does the oil last?
The oil is safe to use within 28 months (2 years) of manufacturing. The BBE (best before expiry) date is located on the base of your bottle.

Is the oil safe for people with nut allergies?
As the formula contains Sweet Almond Oil, we do not advise those with nut allergies/sensitivity to use it.

Black Friday - Cyber Monday Sale Info?
1 brush per order, available internationally, whilst stocks last (very limited quantity), no refunds/returns available for brush, no reselling permitted and any orders made prior to this announcement are not entitled to a free cancellation as per our cancellation policy. Very limited quantity of brushes sold - if not added to order on time, we are unable to send a brush. We aim to restock in January as a permanent item on our site.

Can this be used on lashes/brows?
We do not recommend using ByErim on your lashes and brows. This is because our oil has not been designed with brows and lashes in mind and these areas can be more sensitive than others! 

Is it safe for coloured/dyed hair?
ByErim has not been shown to have any effect on coloured hair, however we recommend speaking to your colourist before purchasing if you are concerned.

Where can I find the ByErim phone wallpapers?
You can head to the @ByErim page on Instagram and go through our FREE 'Wallpapers' highlight! If you do not have Instagram, feel free to email social@byerim.com and we will send them over to you.

Can I change or cancel my order?
All sales are final, however if you have any issues, please get in touch via care@byerim.com. You have 1 hour after completing your purchase to request cancellation. Once the order is marked as dispatched, no amendments can be made.


What forms of payment do you take?
We accept card Visa, MasterCard, Maestro and (both credit and debit) and Apple Pay, in order to provide a speedy checkout option.

Where is my order?
Once you’ve placed your order you will receive an email confirmation. A following email will be sent when your order is dispatched to let you know your ByErim products are on their way to you. Shipping to the UK usually takes up to 7 working days and outside the UK can take up to 14 working days. All items are posted using a tracked delivery service. For more info, please visit our Shipping Policy page.

Ordering during holiday, launch or sale periods
Please keep in mind that during holidays, limited edition launches or sale periods order processing may vary.

Where can I find ingredient listings?
You can find full ingredient listing on our website and product packaging. If you have any questions about specific ingredients you can ask us via our Instagram, @ByErim or email us via care@byerim.com

Are your products cruelty-free?
We are firmly against animal testing of any kind.

What is the bottle made from?
The body of the bottle is made from recyclable glass and the pump is made from plastic.

Are your products appropriate for vegans?
Yes, ByErim hair oil is vegan-friendly.

How safe is the oil?
ByErim oils have full certifications for stability and have a full and comprehensive CPSR, so are certified as 100% safe for topical use, however user discretion is always advised. As the oil contains 1% essential oils, we do not recommend using it during pregnancy.

What is ByErim?
A collection of products belonging to ByErim Ltd.