Order Related Questions
Can I change or cancel my order?
All sales are final, however if you have any issues, please get in touch via email@example.com. You have 1 hour after completing your purchase to request cancellation or edits to address. You are responsible for filling out your correct address. Once the order is marked as dispatched, no amendments can be made and we are not liable if it goes to an incorrect address you have entered. Refunds are sent to the original payment method only.
What forms of payment do you take?
We accept card Visa, MasterCard, Maestro and (both credit and debit), PayPal and Apple Pay, in order to provide a speedy checkout option.
What if my bottle arrives damaged?
On the rare occasion that your order is damaged during transit, please contact us immediately so we can resolve the issue quickly. Should you receive your item damaged in any way, immediately inform the delivery company as soon as possible to file a claim for damages and also inform ByErim within 1 working day of receiving your damaged parcel. KEEP ORIGINAL PACKAGING and take photos of damage to use as evidence.
How do I get a tote bag?
We are sending FREE tote bags with every order over £50. Simply total your cart with our existing product range to £50, then a tote bag will be added to your cart. 1 per order.
Where can you purchase ByErim?
ByErim is exclusively available at Counter Culture & Faces as well as our official website.
How do I track an international order?
Once an order has been dispatched, you must track via the website of your respective national courier service. Please use the tracking number provided in the email.
Do you deliver internationally?
Yes! We deliver to most countries, however please do check yours is available during checkout. With regret we are unable to ship our Hair Oil to Ireland due to an update of restricted goods published below from Sept 2021 and the following countries:
Afghanistan, Algeria, Angola, Anguilla, Antigua & Barbuda, Aruba, Ascension Island, Azerbaijan, Bahrain, Belize, Benin, Botswana, British Indian Ocean Territory, Burkina Faso, Burundi, Cambodia, Cape Verde, Caribbean Netherlands, Central African Republic, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo - Brazzaville, Congo - Kinshasa, Curaçao, Djibouti, Dominica, Dominican Republic, Equatorial Guinea, Eswatini, Falkland Islands, French Guiana, French Polynesia, French Southern Territories, Grenada, Guinea-Bissau, Guyana, Haiti, Iraq, Jordan, Kazakhstan, Kiribati, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Macao SAR, Madagascar, Malawi, Maldives, Mali, Martinique, Mauritania, Mauritius, Mongolia, Montserrat, Mexico, Mozambique, Myanmar (Burma), Namibia, Nauru, New Caledonia, Nicaragua, Niue, Norfolk Island, Oman, Palestinian Territories, Paraguay, Pitcairn Islands, Rwanda, São Tomé & Príncipe, Seychelles, Sierra Leone, Sint Maarten, Solomon Islands, South Georgia & South Sandwich Islands, St Barthélemy, St Kitts & Nevis, St Lucia, St Martin, St Pierre & Miquelon, St Vincent & the Grenadines, Suriname, Tajikistan, Tanzania, Timor-Leste, Tokelau, Tristan da Cunha, Turkmenistan, Turks & Caicos Islands, Tuvalu, Uzbekistan, Wallis & Futuna, Western Sahara, Yemen