HELP / FAQS

If you have a question, please consult our list of frequently asked questions before reaching out for assistance.

Order Related Questions

Can I change or cancel my order?

All sales are final, however if you have any issues, please get in touch via care@byerim.com. You have 1 hour after completing your purchase to request cancellation or edits to address. You are responsible for filling out your correct address. Once the order is marked as dispatched, no amendments can be made and we are not liable if it goes to an incorrect address you have entered. Refunds are sent to the original payment method only.

What forms of payment do you take?

We accept card Visa, MasterCard, Maestro and (both credit and debit), PayPal and Apple Pay, in order to provide a speedy checkout option.

What if my bottle arrives damaged?

On the rare occasion that your order is damaged during transit, please contact us immediately so we can resolve the issue quickly. Should you receive your item damaged in any way, immediately inform the delivery company as soon as possible to file a claim for damages and also inform ByErim within 1 working day of receiving your damaged parcel. KEEP ORIGINAL PACKAGING and take photos of damage to use as evidence.

How do I get a tote bag?

We are sending FREE tote bags with every order over £50. Simply total your cart with our existing product range to £50, then a tote bag will be added to your cart. 1 per order.

Where can you purchase ByErim?

ByErim is exclusively available at Counter Culture & Faces as well as our official website.

How do I track an international order?

Once an order has been dispatched, you must track via the website of your respective national courier service. Please use the tracking number provided in the email.

Do you deliver internationally?

Yes! We deliver to most countries, however please do check yours is available during checkout. With regret we are unable to ship our Hair Oil to Ireland due to an update of restricted goods published below from Sept 2021 and the following countries:

Afghanistan, Algeria, Angola, Anguilla, Antigua & Barbuda, Aruba, Ascension Island, Azerbaijan, Bahrain, Belize, Benin, Botswana, British Indian Ocean Territory, Burkina Faso, Burundi, Cambodia, Cape Verde, Caribbean Netherlands, Central African Republic, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo - Brazzaville, Congo - Kinshasa, Curaçao, Djibouti, Dominica, Dominican Republic, Equatorial Guinea, Eswatini, Falkland Islands, French Guiana, French Polynesia, French Southern Territories, Grenada, Guinea-Bissau, Guyana, Haiti, Iraq, Jordan, Kazakhstan, Kiribati, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Macao SAR, Madagascar, Malawi, Maldives, Mali, Martinique, Mauritania, Mauritius, Mongolia, Montserrat, Mexico, Mozambique, Myanmar (Burma), Namibia, Nauru, New Caledonia, Nicaragua, Niue, Norfolk Island, Oman, Palestinian Territories, Paraguay, Pitcairn Islands, Rwanda, São Tomé & Príncipe, Seychelles, Sierra Leone, Sint Maarten, Solomon Islands, South Georgia & South Sandwich Islands, St Barthélemy, St Kitts & Nevis, St Lucia, St Martin, St Pierre & Miquelon, St Vincent & the Grenadines, Suriname, Tajikistan, Tanzania, Timor-Leste, Tokelau, Tristan da Cunha, Turkmenistan, Turks & Caicos Islands, Tuvalu, Uzbekistan, Wallis & Futuna, Western Sahara, Yemen

Subscription

How do I sign up for a subscription?

To become a subscriber, all you have to do is place a subscription (auto-refill) order. Go to your product of choice and choose “Subscribe & Save” instead of “One time purchase”. Select the frequency you would like your product delivered, add to bag and check out. 

All of your subscriber benefits will remain active for as long as you have an active subscription.

What can I change within my subscription?

We want to make sure you have as much control as possible with your subscription. You can change the frequency of your shipments, add/or swap products, skip your next delivery, and more. 

You can manage these by logging into your account. We want to make sure you have as much control as possible with your subscription!

How do I cancel my subscription?

You can cancel your subscription at any time. You can do so by logging in to your account or contacting us at care@byerim.com. We’d love to hear why, so please share the good and the bad.

Can sale discount codes be used in conjunction with the subscription?

No, the sale discount codes cannot be combined with the subscription discount.

Delivery

What do I do if my delivery is delayed?

We usually dispatch orders within a couple of days of purchasing and you will receive an email once dispatched, containing the tracking number.

Please allow 25 working days for estimated arrival via courier service for international deliveries and 3-5 working days for estimated arrival for UK orders. Of course due to COVID-19 and Black Friday demands delivery times will vary which is out of our control! However, rest assured we are working with Royal Mail and our global partner, DHL, to gain more insight and ensure your order gets to you as soon as possible!

Before placing an order we recommend that customers check the latest delivery times directly with the local postal service provider for their country as handling, shipping and customs times are outside of our control.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

How does Next Day Delivery work?

This is for UK customers only and is valid for all orders placed Mon-Fri before 2pm. It is sent on the next business day. i.e. if NDD is chosen on a Friday, it will come on the Monday. This excludes weekends and Bank Holidays.

Hair & Beard Scrub

How often can I use it?

Ideally once a week before you shampoo and condition your hair as well as for the beard.

Can both men and women use it?

Yes, it’s designed for both hair and beards.

Will this help with hair loss?

The scrub is designed to clean and allow your scalp to breath to better absorb product making room for healthy hair growth.

Should the scrub be used alongside other ByErim products?

For optimal results, we recommend using the scalp scrub followed by the ByErim shampoo and conditioner.

How long will this last?

This of course, depends on how much hair you have and how often you wash it, but generally we predict around 3-8 months.

Hair & Beard Oil

What are the benefits of the oil?

Based on a consistent period of usage, ByErim helps to achieve optimal hair health. As everyone is different, as with any beauty product, we do not guarantee results.

How long does the oil last?

The oil is safe to use within 28 months (2 years) of manufacturing. The date of manufacture is located on the base of your bottle.

100ml lasts approximately 6 months

50ml lasts approximately 3 months

Has the oil been tested?

Our products are examined at an independent testing facility and the results are validated by an independent dermatologist to verify that they are safe to use. They have passed ALL safety tests required for selling globally as well as being officially deemed as Dermatologically Tested,Clinically Tested, Kind to Skin and Safe for Skin and pediatrician approved.

Is the oil safe for people with nut allergies?

As the formula contains nut-derived oils such as Sweet Almond Oil, we do not advise those with nut allergies/sensitivity to use it.

Can the oil be used during pregnancy?

We recommend asking your GP before using and ensure you patch test for 24 hours behind the ear as there's essentials oil up to 1% in our oil.

Does your oil contain allergens?

Linalool is naturally occurring due to the essential oils used in the product (which are below the legal limit of 1%). It is not guaranteed that they are found in the formula but is a possibility, which is why we disclose it on our label and website.

My oil pump isn't working! What do I do?

Please try unscrewing the entire pump body and then screw it back on as is it meant to be screwed very tightly. It also may help to remove the pump head which comes off by pulling it carefully and then place it back. If this does not work please email care@ByErim.com with a video attachment of the issue and a member of our team will assist you within 72 hours.

What does the oil smell like?

Our luxury hair and beard oil is a multi sensory experience and not just functional. With opening notes of bergamot which brings forth a grounding citrusy freshness, pulling through the lavender which is the main component making the fragrance give it that instant serenity remedy tied together with rosemary which finally grounds the fragrance with a lovely earthy, herbal and relaxing scent. The fragrance only lasts for up to 20 minutes on hair and beard and doesn’t conflict with your body fragrances or after shave.

Shampoo & Conditioner

Can I use the shampoo even with coloured/bleached hair?

Yes, as our shampoo is sulphate free and colour safe, however we recommend speaking to your colourist for the most effective routine to preserve your colour.

How often should I ideally use the product?

It can be used on your hair wash days as this differs from individual to individual.

Can the shampoo be used on the beard?

Yes, of course. All ByErim products are designed for both hair and beard.

Hair Brush

Is the brush vegan-friendly?

Yes. We use vegan boar bristles as well as bamboo and natural rubber.

How do I clean the brush?

As our brush is made from 100% natural materials, we suggest using a gentle shampoo and rinsing through gently, or leaving it to soak in micellar water for 20mins, then swiping off any debris. Leave to dry head down so bristles are facing downwards.

General Questions

Is it safe for coloured/dyed hair?

ByErim has not been shown to have any effect on coloured hair, however we recommend speaking to your colourist before purchasing if you are concerned.

Where can I find ingredient listings?

You can find full ingredient listing on our website and product packaging. If you have any questions about specific ingredients you can ask us via our Instagram, @ByErim or email us via care@byerim.com

Are your products cruelty-free?

We are firmly against animal testing of any kind and we're proud to claim we're also cruelty-free certified.

Are your products vegan friendly?

Yes, all Byerim products including the brush are certified Vegan-friendly.

Does it help with medical conditions such as Eczema/Alopecia/Dandruff/PCOS/Psoriasis/Scalp Foliculitis etc.?

As ByErim is a cosmetic, over-the-counter product, we do not advise that it can be used as a solution to any medical issues. Please speak to your GP/Family doctor for the best course of action for you.

Can I use this on children?

Yes, our oil can be used on all ages and all hair types. However, we do recommend patch testing beforehand and user discretion is always advised. Please check out our “kids” Instagram highlight to see the positive journeys other parents have had using ByErim on their children.

Hair accessories warranty?

All ByErim accessories come with a 30 day warranty.

Commercial Enquiries

I am looking to get in touch regarding a commercial enquiry

Please email sat@byerim.com

ByErim App

How do I download the app?

Our app is available on Google play & Apple App store and you can download via: https://linktr.ee/TeamByErim. Here, you can access our affirmations & wallpapers.

Sales & Launches

How do your sales & launches work?

First come, first serve basis. Whilst stocks last. Please keep in mind that during holidays, limited edition launches or sale periods order processing may vary. We cannot cancel orders made before a sale once it has been announced, should someone wish to re-order. All orders placed during a sale are final and cannot be refunded/cancelled.

You cannot use multiple discount codes during a sale period. (i.e. discounts cannot be used all together)

Black Friday

All sales are final (no refunds or returns) during the ByErim Black Friday campaign running from 20th November - 27th November.