All sales are final, however if you have any issues, please get in touch via care@byerim.com. You have 1 hour after completing your purchase to request cancellation or edits to address. You are responsible for filling out your correct address. Once the order is marked as dispatched, no amendments can be made and we are not liable if it goes to an incorrect address you have entered. Refunds are sent to the original payment method only.

We accept card Visa, MasterCard, Maestro and (both credit and debit), PayPal and Apple Pay, in order to provide a speedy checkout option.

On the rare occasion that your order is damaged during transit, please contact us immediately so we can resolve the issue quickly. Should you receive your item damaged in any way, immediately inform the delivery company as soon as possible to file a claim for damages and also inform ByErim within 1 working day of receiving your damaged parcel. KEEP ORIGINAL PACKAGING and take photos of damage to use as evidence.

We are sending FREE tote bags with every order over £50. Simply total your cart with our existing product range to £50, then a tote bag will be added to your cart. 1 per order.

ByErim is exclusively available at Walmart, Amazon, Not On The High Street, Counter Culture as well as our official website.

We usually dispatch orders within a couple of days of purchasing and you will receive an email once dispatched, containing the tracking number.

Please allow 25 working days for estimated arrival via courier service for international deliveries and 3-5 working days for estimated arrival for UK orders. Of course due to COVID-19 and Black Friday demands delivery times will vary which is out of our control! However, rest assured we are working with Royal Mail and our global partner, DHL, to gain more insight and ensure your order gets to you as soon as possible!

Before placing an order we recommend that customers check the latest delivery times directly with the local postal service provider for their country as handling, shipping and customs times are outside of our control.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

This is for UK customers only and is valid for all orders placed Mon-Fri before 2pm. It is sent on the next business day. i.e. if NDD is chosen on a Friday, it will come on the Monday. This excludes weekends and Bank Holidays.

Once an order has been dispatched, you must track via the website of your respective national courier service. Please use the tracking number provided in the email.

Yes! We deliver to most countries, however please do check yours is available during checkout. With regret we are unable to ship our Hair Oil to Ireland due to an update of restricted goods published below from Sept 2021 and the following countries:

Afghanistan, Algeria, Angola, Anguilla, Antigua & Barbuda, Aruba, Ascension Island, Azerbaijan, Bahrain, Belize, Benin, Botswana, British Indian Ocean Territory, Burkina Faso, Burundi, Cambodia, Cape Verde, Caribbean Netherlands, Central African Republic, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo - Brazzaville, Congo - Kinshasa, Curaçao, Djibouti, Dominica, Dominican Republic, Equatorial Guinea, Eswatini, Falkland Islands, French Guiana, French Polynesia, French Southern Territories, Grenada, Guinea-Bissau, Guyana, Haiti, Iraq, Jordan, Kazakhstan, Kiribati, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Macao SAR, Madagascar, Malawi, Maldives, Mali, Martinique, Mauritania, Mauritius, Mongolia, Montserrat, Mexico, Mozambique, Myanmar (Burma), Namibia, Nauru, New Caledonia, Nicaragua, Niue, Norfolk Island, Oman, Palestinian Territories, Paraguay, Pitcairn Islands, Rwanda, São Tomé & Príncipe, Seychelles, Sierra Leone, Sint Maarten, Solomon Islands, South Georgia & South Sandwich Islands, St Barthélemy, St Kitts & Nevis, St Lucia, St Martin, St Pierre & Miquelon, St Vincent & the Grenadines, Suriname, Tajikistan, Tanzania, Timor-Leste, Tokelau, Tristan da Cunha, Turkmenistan, Turks & Caicos Islands, Tuvalu, Uzbekistan, Wallis & Futuna, Western Sahara, Yemen

Ideally once a week before you shampoo and condition your hair as well as for the beard.

Yes, it’s designed for both hair and beards.

The scrub is designed to clean and allow your scalp to breath to better absorb product making room for healthy hair growth.

For optimal results, we recommend using the scalp scrub followed by the ByErim shampoo and conditioner.

This of course, depends on how much hair you have and how often you wash it, but generally we predict around 3-8 months.

Based on a consistent period of usage, ByErim helps to achieve optimal hair health. As everyone is different, as with any beauty product, we do not guarantee results.

The oil is safe to use within 28 months (2 years) of manufacturing. The date of manufacture is located on the base of your bottle.

Our products are examined at an independent testing facility and the results are validated by an independent dermatologist to verify that they are safe to use. They have passed ALL safety tests required for selling globally as well as being officially deemed as Dermatologically Tested,Clinically Tested, Kind to Skin and Safe for Skin and pediatrician approved.

As the formula contains nut-derived oils such as Sweet Almond Oil, we do not advise those with nut allergies/sensitivity to use it.

We recommend asking your GP before using and ensure you patch test for 24 hours behind the ear as there's essentials oil up to 1% in our oil.

Linalool is naturally occurring due to the essential oils used in the product (which are below the legal limit of 1%). It is not guaranteed that they are found in the formula but is a possibility, which is why we disclose it on our label and website.

Please try unscrewing the entire pump body and then screw it back on as is it meant to be screwed very tightly. It also may help to remove the pump head which comes off by pulling it carefully and then place it back. If this does not work please email care@ByErim.com with a video attachment of the issue and a member of our team will assist you within 72 hours.

100ml lasts approximately 6 months

50ml lasts approximately 3 months

Push down and twist and it will lock closed, simple as that!

Yes. We use vegan boar bristles as well as bamboo and natural rubber.

As our brush is made from 100% natural materials, we suggest using a gentle shampoo and rinsing through gently, or leaving it to soak in micellar water for 20mins, then swiping off any debris. Leave to dry head down so bristles are facing downwards.

ByErim has not been shown to have any effect on coloured hair, however we recommend speaking to your colourist before purchasing if you are concerned.

You can find full ingredient listing on our website and product packaging. If you have any questions about specific ingredients you can ask us via our Instagram, @ByErim or email us via care@byerim.com

We are firmly against animal testing of any kind and we're proud to claim we're also cruelty-free certified.

Yes, all Byerim products including the brush are certified Vegan-friendly.

As ByErim is a cosmetic, over-the-counter product, we do not advise that it can be used as a solution to any medical issues. Please speak to your GP/Family doctor for the best course of action for you.

Yes, our oil can be used on all ages and all hair types. However, we do recommend patch testing beforehand and user discretion is always advised. Please check out our “kids” Instagram highlight to see the positive journeys other parents have had using ByErim on their children.

All ByErim accessories come with a 30 day warranty.

Please email sat@byerim.com

Our app is available on Google play & Apple App store and you can download via: https://linktr.ee/TeamByErim. Here, you can access our affirmations & wallpapers.

First come, first serve basis. Whilst stocks last. Please keep in mind that during holidays, limited edition launches or sale periods order processing may vary. We cannot cancel orders made before a sale once it has been announced, should someone wish to re-order. All orders placed during a sale are final and cannot be refunded/cancelled.

You cannot use multiple discount codes during a sale period. (i.e. discounts cannot be used all together)